01. Definitions
For clarity throughout this Agreement:
- "Project Confirmation" means the written summary (typically delivered by email) describing the agreed scope, deliverables, timeline, and price for a specific engagement.
- "Deliverables" means the specific outputs we produce for you under a Project Confirmation, including AI prompts, configurations, automations, scripts, documentation, and connected systems.
- "Quick Win" means a single, clearly defined task delivered within one (1) business day for a flat fee.
- "Single Build" means a one-project engagement involving discovery, scoping, and build, typically delivered within two (2) weeks.
- "System Build" means a multi-tool or multi-system engagement, typically delivered within two to four (2–4) weeks.
02. Services
We provide three Service types, each described in detail at buildmyai.ai. The specific deliverable, timeline, and price for your engagement will be set out in your Project Confirmation.
We reserve the right to decline any project at our discretion, including projects we believe fall outside our expertise or violate our Acceptable Use policy (Section 12).
03. Project Confirmation & Acceptance
After a scoping call (or, for Quick Wins, after we receive your task description), we will send you a Project Confirmation describing the agreed scope, timeline, and price. You accept the Project Confirmation by submitting payment via the provided Stripe link. The Project Confirmation, together with these Terms, constitutes the binding Agreement for your engagement.
If we materially change scope, timeline, or price after the Project Confirmation, we will issue a revised Project Confirmation requiring your acceptance.
04. Pricing & Payment
Quick Wins. Full payment is due before work begins.
Single Builds and System Builds. Fifty percent (50%) of the agreed price is due before work begins. The remaining fifty percent (50%) is due upon delivery and your approval of the completed work.
All payments are processed via Stripe. Prices are confirmed in writing in your Project Confirmation and are not subject to change unless scope changes by mutual written agreement.
Late payment
If a final payment is not made within fourteen (14) days of when it becomes due, we may pause delivery of final assets until payment is received. Persistently overdue accounts may be referred to small claims court (see Section 20).
Taxes
You are responsible for any applicable sales taxes or other taxes related to your purchase, except for our income or business taxes.
05. Delivery & Approval
We will deliver Services configured on your own platforms and accounts (e.g., Claude, ChatGPT, Notion, Google Workspace, Airtable). Delivery includes a video walkthrough and written documentation.
For Single Builds and System Builds, we will demo the working system to you and you will confirm satisfaction before final asset transfer and final invoice.
Approval window
You will have seven (7) days from the demo or delivery (whichever is later) to either approve the work, request revisions within scope, or notify us in writing of issues. If you do not respond within seven (7) days, the work is deemed accepted.
06. Revisions & Post-Launch Support
Revisions
Each engagement includes up to two (2) rounds of revisions, provided revision requests fall within the original scope as described in your Project Confirmation. Revision requests must be submitted within fourteen (14) days of delivery. Additional revisions or changes to scope will be quoted separately.
Post-launch support
Each Service includes a post-launch support window for bug fixes and small adjustments at no additional cost:
- Quick Wins include seven (7) days of post-delivery support.
- Single Builds include thirty (30) days of post-delivery support.
- System Builds include sixty (60) days of post-delivery support.
After the support window, ongoing support is available via separate engagement.
07. Refund Policy
Before work begins. You may cancel for a full refund any time before we have started building.
After work has started. The upfront payment is non-refundable, as it covers time and effort already invested. "Work has started" means we have begun any of: scoping documentation beyond the initial call, drafting prompts or configurations, setting up tools, or writing code on your behalf.
After delivery. No refunds are issued after the final Deliverable has been transferred. If the Deliverable does not match the agreed scope, we will revise it at no additional charge within the revision allowance described in Section 06.
08. Intellectual Property
Your Deliverables
Upon receipt of full payment, you own all Deliverables created specifically for your project, including custom prompts, configurations, knowledge files, code, and documentation.
Our reusable IP
We retain ownership of general techniques, methods, frameworks, and non-client-specific templates we use across projects. The use of those reusable components in your project does not grant you exclusive rights to them.
Third-party IP
Many tools and services we configure (e.g., AI models, SaaS platforms) are owned and licensed by third parties under their own terms. Your use of those tools is subject to those third parties' terms of service.
Case studies
We may reference your project in anonymized form for case studies, marketing, or portfolio purposes. We will not disclose your business name, proprietary processes, confidential data, or specifically identifying details without your written permission. You may opt out of any case-study use at any time by emailing hello@buildmyai.ai.
09. Client Responsibilities
You agree to:
- Provide accurate, complete, and timely information necessary for the project.
- Maintain valid accounts and credentials for any third-party tools your project depends on.
- Pay any third-party costs (subscriptions, API usage, hosting) directly to those providers.
- Respond to our requests for information or feedback in a reasonable timeframe to keep the project moving.
- Not share your Project Confirmation or our work product with parties not directly involved in your business.
If your delays or non-response cause the project timeline to extend beyond a reasonable period, we may pause the engagement and require a revised timeline before resuming.
10. Third-Party Services & Costs
Many Deliverables rely on third-party services such as Anthropic (Claude), OpenAI (ChatGPT), Google Workspace, Notion, Airtable, Make, Zapier, and others. These services have their own pricing, terms of service, and reliability.
You are solely responsible for:
- Subscription fees, API usage costs, hosting fees, and any other charges these services bill directly.
- Maintaining your accounts in good standing.
- Compliance with each service's terms of use.
We are not responsible for outages, pricing changes, feature deprecations, account suspensions, or other issues caused by these third parties.
11. AI Output & Limitations
You acknowledge that:
- AI models (including Claude, ChatGPT, and similar) can produce inaccurate, biased, or misleading output (sometimes called "hallucination").
- AI is a tool — not infallible — and should not replace human judgment for high-stakes decisions.
- We do not warrant the accuracy, completeness, or fitness-for-purpose of any AI-generated output.
- You are responsible for reviewing and validating AI output before relying on it for business decisions.
- You are responsible for ensuring your use of AI complies with applicable laws and industry regulations (HIPAA, GDPR, financial-services regulations, and similar).
We will configure systems to be as accurate and reliable as practical for the agreed scope, but we cannot guarantee AI outputs will be free of errors.
12. Acceptable Use
We will not build or assist with any project intended to:
- Generate or distribute illegal content, including content that sexualizes minors, content that violates intellectual property rights, or fraudulent documents.
- Harass, threaten, defame, or impersonate individuals or organizations.
- Conduct unauthorized access to systems or data (hacking, credential theft, and similar).
- Manipulate elections, undermine democratic processes, or generate political disinformation.
- Discriminate against protected classes in employment, housing, lending, or similar contexts.
- Provide medical, legal, financial, or other regulated professional advice without appropriate licensing.
- Violate any applicable law or regulation.
We reserve the right to decline or terminate any project that conflicts with this policy at our sole discretion. If we terminate for this reason, payments for work already completed are non-refundable.
13. Confidentiality
Both parties agree to keep confidential information shared during the engagement private and not disclose it to third parties except as necessary to perform the Services or as required by law.
"Confidential information" includes business processes, customer data, proprietary methods, financial information, and any information marked as confidential or that a reasonable person would understand to be confidential. This obligation survives termination of the Agreement.
14. Privacy & Data Handling
Our handling of personal information collected via the buildmyai.ai website is described in our Privacy Policy.
During the build process, we access only the data you explicitly share with us. We do not retain copies of your data after project delivery, except as necessary to provide post-launch support. We do not share, sell, or use your data for any purpose other than performing the Services.
Screen-sharing sessions are not recorded unless you specifically request it.
15. Warranties & Disclaimers
We warrant that:
- We will perform the Services with reasonable care and skill.
- The Deliverables will substantially conform to the scope described in the Project Confirmation upon delivery.
16. Limitation of Liability
To the maximum extent permitted by law:
- Our total cumulative liability under this Agreement shall not exceed the total amount you have paid us for the specific project giving rise to the claim.
- We are not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or business interruption, even if advised of the possibility of such damages.
- We are not liable for any issues arising from third-party tools, services, or APIs (see Section 10).
- We are not liable for any damages arising from inaccurate or unreliable AI output (see Section 11).
These limitations apply regardless of the legal theory under which a claim is made.
17. Indemnification
You agree to defend, indemnify, and hold us harmless from any third-party claim, demand, or damages (including reasonable attorneys' fees) arising from:
- Your use of the Deliverables.
- Your violation of these Terms.
- Your violation of applicable law or third-party rights.
- Content, data, or instructions you provide for the project.
We agree to defend, indemnify, and hold you harmless from any third-party claim arising from our gross negligence or willful misconduct in performing the Services.
18. Term & Termination
Term
This Agreement begins when you submit payment and continues until project completion plus the applicable post-launch support window. Confidentiality, intellectual property, and limitation-of-liability provisions survive termination.
Termination by Client
You may terminate before work begins for a full refund (see Section 07). Once work has started, refunds follow the policy in Section 07.
Termination by Provider
We may terminate the engagement if:
- You fail to pay an invoice within fourteen (14) days of when due.
- You request work that violates our Acceptable Use policy (Section 12).
- You fail to provide necessary information after reasonable requests, materially delaying the project.
- You behave abusively toward us or our team.
If we terminate for any of these reasons, you remain liable for work already completed.
19. Force Majeure
Neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, pandemics, acts of war, government actions, internet or utility outages, or major third-party service failures. The affected party will notify the other promptly and resume performance as soon as practicable.
20. Dispute Resolution & Governing Law
Good-faith negotiation
Before pursuing any formal action, both parties agree to first attempt to resolve any dispute through good-faith email negotiation for at least thirty (30) days from the date a written complaint is delivered to the other party.
Small claims
If we cannot resolve a dispute through good-faith negotiation, either party may bring an action in the small claims court of Miami-Dade County, Florida. Both parties waive any right to pursue claims in any other forum or as part of a class action.
Governing law
This Agreement is governed by the laws of the State of Florida, without regard to conflict-of-laws principles.
21. Miscellaneous
Severability
If any provision of this Agreement is held unenforceable, the remaining provisions remain in effect.
Entire Agreement
These Terms, together with the applicable Project Confirmation, constitute the entire agreement and supersede all prior communications, proposals, or understandings between the parties.
Modifications
We may update these Terms from time to time. Material changes will be posted at buildmyai.ai/terms with an updated "Last Updated" date. Changes apply only to engagements purchased after the change date — your existing engagements remain governed by the version of these Terms in effect when you accepted the Project Confirmation.
Notice
Official notices under this Agreement should be sent by email — to us at hello@buildmyai.ai, and to you at the email address provided in your Project Confirmation. Notice is deemed given when delivered to the email address.
Assignment
Neither party may assign this Agreement without the other's written consent, except that we may assign it to a successor entity (such as when we incorporate or in a sale of the business) upon written notice to you.
Independent Contractor
We provide Services as an independent contractor. Nothing in this Agreement creates an employment, partnership, joint venture, or agency relationship.
No Waiver
A party's failure to enforce any provision of this Agreement is not a waiver of its right to enforce that provision later.
Headings
Section headings are for reference only and do not affect the interpretation of this Agreement.
22. Acceptance
By submitting payment through our Stripe checkout, you acknowledge that you have read, understood, and agreed to these Terms. A record of acceptance is logged at the time of payment.